Refund Policy

You can ask for a full refund within 14 days of your payment, for any reason. Just email us.

Within 14 days of your payment

Email us and we refund you in full, for any reason, even if your card was already submitted.

Any time, if we can't submit your card

If we can't submit your card, for example because the Thai website was unavailable or did not accept the submission for a reason we could not fix with you, we tell you and refund you in full, however long ago you paid.

Before we submit

If you cancel before we have submitted your card, we refund you in full.

Charged twice

If you were charged twice for the same card, we refund the extra payment.

After a refund

A refund doesn't cancel an arrival card that was already submitted to Thailand. It stays valid, and you can update it on the Thai website with its number.

How to ask

Email [email protected] with your reference (it starts with CV-) and the email address you used. Refunds are issued by Paddle, our Merchant of Record, to the payment method you used. Your bank may take a few days to show it.

Your rights

This policy doesn't limit any rights you have under the consumer law where you live.